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Evaluating Via Checklists.

A nonprofit website checklist is a powerful tool for evaluating your site without a full redesign. Using these checklists—also called heuristics—you can spot issues, improve usability, and keep your content relevant. These resources show how structured reviews can make website improvements easier and more effective.

⚕️🩺 Give your website a thorough checkup
⚕️🩺 Give your website a thorough checkupEvaluating Via ChecklistsSitewide improvementsTip

⚕️🩺 Give your website a thorough checkup

Sometimes you know your website has issues, but you're not sure precisely what they are or how to prioritize fixing them. Enter the heuristic evaluation—a systematic way to review your site against proven best practices and uncover problems that might…
Evaluating usability on content-rich nonprofit websites
Evaluating usability on content-rich nonprofit websitesArticleCompelling contentEvaluating Via ChecklistsFeaturedResearch & MeasurementSubscriber OnlyWebsite Fundamentals

Evaluating usability on content-rich nonprofit websites

(Free subscriber only) For many websites packed with important content, usability isn’t just about whether a form works—it’s about whether people can actually find and understand the information they need. That’s especially true when it comes to usability for content-rich…
Texts that work: specialized guidelines for SMS-based legal services
Texts that work: specialized guidelines for SMS-based legal servicesArticleEvaluating Via ChecklistsResearch & MeasurementUsability & Credibility

Texts that work: specialized guidelines for SMS-based legal services

By Karen Heredia and Laura S. Quinn Text messaging is a critical channel for reaching people with limited internet access, especially those seeking legal assistance. For many vulnerable populations—including those with limited data plans, irregular computer access, or unstable housing—SMS…
A Detailed Framework to Evaluate Legal Aid Websites
A Detailed Framework to Evaluate Legal Aid WebsitesArticleCompelling contentEvaluating Via ChecklistsResearch & Measurement

A Detailed Framework to Evaluate Legal Aid Websites

A heuristics evaluation is a structured way to assess websites against practical usability guidelines. This framework has been developed specifically for assessing legal aid triage and intake flows. It combines established UX best practices with specialized criteria for legal services,…
Essential guidelines for legal aid websites
Essential guidelines for legal aid websitesArticleCompelling contentEvaluating Via ChecklistsResearch & Measurement

Essential guidelines for legal aid websites

By Karen Heredia and Laura S. Quinn For legal aid websites, usability isn't just about convenience—it's about justice. When people facing eviction, domestic violence, or crushing debt visit your website, they're likely feeling in crisis and seeking crucial assistance. If…
10 guidelines for nonprofit website credibility
10 guidelines for nonprofit website credibilityArticleEvaluating Via ChecklistsSitewide improvementsUsability & CredibilityWebsite Fundamentals

10 guidelines for nonprofit website credibility

Building a credible, trustworthy website should be a top priority for any nonprofit organization. When visitors don't trust your online presence, it undermines their faith in your organization and mission. In 2004, researchers at Stanford University released highly influential guidelines…
Content audits: easier than you may think
Content audits: easier than you may thinkArticleCompelling contentEvaluating Via ChecklistsFeaturedResearch & MeasurementWebsite Fundamentals

Content audits: easier than you may think

If your organization has a website with hundreds, thousands, or even tens of thousands of pages, it’s common to have pages out of date, redundant, or even irrelevant to your mission. It's much easier to prioritize the creation of new…